Coral Holidays - Company Policy
1. Introduction & Purpose:
Coral Holidays is committed to providing exceptional travel experiences to our clients while maintaining high ethical standards, customer satisfaction, and operational integrity. This policy outlines our core principles, code of conduct, and guidelines to ensure transparency and accountability across all business operations.
2. Code of Conduct:
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We conduct business with integrity, honesty, and transparency.
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Our employees are expected to maintain professionalism in all interactions with clients, partners, and colleagues.
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Any form of discrimination, harassment, or unethical behavior is strictly prohibited.
3. Privacy Policy:
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We respect the privacy of our clients and are committed to protecting their personal information.
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Data collected during booking, communication, and travel arrangements will be securely stored and used solely for business purposes.
4. Customer Service Policy:
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We prioritize customer satisfaction by providing timely, accurate, and courteous responses to all inquiries.
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Our team is trained to handle bookings, cancellations, and travel-related issues with utmost professionalism.
5. Cancellation & Refund Policy:
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Clients must notify us of cancellations at least 30 days prior to the departure date to receive a partial refund.
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Refunds will be processed as per the booking terms and conditions outlined at the time of reservation.
6. Travel Safety & Security Policy:
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We are committed to ensuring the safety of our clients by partnering with reliable service providers and implementing safety protocols.
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Clients are advised to follow travel advisories and health guidelines as communicated by Coral Holidays.
7. Data Protection & Confidentiality:
8. Environmental Responsibility:
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We promote sustainable tourism by encouraging eco-friendly travel practices and supporting local communities.
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Our partners and service providers are selected based on their commitment to sustainable practices.
9. Compliance & Legal Guidelines:
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Coral Holidays complies with all applicable laws and regulations governing the travel and tourism industry.
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Any violations or unethical practices will be addressed as per the company’s disciplinary policies.
10. Feedback & Grievance Redressal:
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We value feedback from our clients and partners to continually improve our services.
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Clients can submit feedback or report grievances via email at ops@coralholidays.in or through our website contact form.